Product Roadmap

v1.0.0

We’re building this for you. Here’s what’s next for Support Ticket HQ.

Planned

  • • Additional Monitors - (Keyword, API, SSL Expiry, Status Code, Custom Header, Port Check, Server)
  • • Geographic Checks
  • • Advanced ticket automations (SLA, business hours)

In Progress

  • • Whitelabeling - Emails send from Whitelable Domain
  • • Ticket Rating System - Client Satisfaction
  • • Granular permissions for teams & clients
  • • Improved stat tracking

Completed

  • • Multi-org support for agencies
  • • Uptime monitor alerts via SMS & email
  • • Google SSO for staff/client login

Got a feature request? Let us know — your input helps shape the future.