Privacy Policy

SupportTicketHQ respects your privacy. This policy explains how we collect, use, and protect your information.

Information We Collect

• Contact information (name, email, phone number)
• Login details and usage data
• Uptime monitor settings and notification preferences

How We Use It

• To deliver uptime monitoring alerts
• To improve and secure the platform
• To provide support and service updates

SMS Notifications

Users receive SMS alerts only after explicitly opting in. You may update your preferences or opt out at any time via your profile settings.

Data Sharing

We do not sell or rent your personal data. We may share data with vendors (e.g., Twilio) to send SMS alerts, only as necessary.

Contact

If you have questions, contact us at concept@graywolfwebdesign.com.